The Columbus Foundation is transitioning to a new technology platform designed to further strengthen our provision of service, community information, and financial reporting to you. As part of that transition, we are pleased to announce the launch of our new Fund Portal for individuals who manage funds in partnership with The Columbus Foundation.
The Fund Portal was launched on Wednesday, April 17. On that date, fund contacts received an email from The Columbus Foundation—from the domain no-reply@fcsuite.com—with instructions on how to set up access to the new Fund Portal.
If you are an authorized fund contact and did not receive an email, please check your spam or junk email folder. If you have yet to receive an email and feel you should have, or you're having trouble setting up access to your account, please contact us at donorservices@columbusfoundation.org.
GETTING STARTED
Change can be challenging, but our team is here to help you navigate the new Fund Portal and its functionality. Below, we’ve outlined a four-step process to get you started. As you explore, we understand you may still have questions or need assistance. To further aid you, we’ve created an additional quick reference guide and other resources, which can be found here.
STEP 1:
ESTABLISH YOUR PASSWORD
On Wednesday, April 17, fund contacts received an email from The Columbus Foundation (from the domain no-reply@fcsuite.com). Follow the instructions to set up your password. Your username is your email address in all lowercase letters. The password requirements will be clearly outlined when you create your login.
STEP 2:
ACCESS THE PORTAL
Access the portal anytime by visiting columbusfoundation.org and clicking LOGIN (located in the upper right-hand corner of website). Enter your username and password. If you have access to multiple funds, you will select which fund you’d like to review after logging in.
STEP 3:
TAKE A LOOK AROUND
Your Fund Portal landing page provides an at-a-glance summary of your fund, including the current balance and an overview of grants and contributions.
FAQs
First, check your spam or junk folder for an email from The Columbus Foundation with the domain “no-reply@fcsuite.com.” If you still don’t see it, please contact us at donorservices@columbusfoundation.org so that we can re-send the information you will need to get started.
The custom URL in the initial email you received should only be used once to establish your account. After you create a password, you can log in anytime at columbusfoundation.org by clicking on the LOGIN button in the upper right corner of the homepage.
Once you have entered an incorrect password ten times, your account will be locked for security purposes. If you are locked out, click Forgot Password on the login page. Enter your username and click the Reset Password button. If a user account is found, you will receive instructions via email on how to reset your password.
Please note that The Columbus Foundation staff does not have access to your password information. If you are still having trouble, contact donorservices@columbusfoundation.org.
Your Fund Portal will include the same up-to-date information as our previous system. If you are looking for historical fund statements or tax receipts, please reach out to your Donor Services Advisor or email donorservices@columbusfoundation.org.
If you have any questions or need assistance accessing your new Fund Portal, please contact us at 614/251-4000 or donorservices@columbusfoundation.org.